FAQ
Answers to the questions buyers ask most often about ordering promotional gifts from China Gift. Anything not covered here — send us a message and we reply within one working day.
Company & Contact
What is China Gift?
China Gift (chinagift.co) is the promotional gifts brand of CTO International Co., Ltd, a gifts supply chain management provider based in Shenzhen, China, next door to Hong Kong. We are a Shenzhen-based gifts supply chain provider serving buyers worldwide.
Are you a factory or a trading company?
We are not a factory. We are a Shenzhen-based gifts supply chain provider that sources and supplies promotional gifts, working with Chinese factories and suppliers.
What is your customer service email?
Our customer service email is [email protected], and we reply within one working day.
How quickly do you reply to enquiries?
We reply within one working day. Send your enquiry to [email protected] and a sales specialist stays with your order from quotation to delivery.
Products & Sourcing
What products does China Gift offer?
We offer about 10,165 items across many categories, including apparels, automotive gifts, awards and trophies, bags, business gifts, ceramics and glass, Christmas gifts, corporate gifts, desk items, drinkware and barware, executive gifts, games, golf items, healthcare items, hotel items, kitchen and home, LED lights, PC and USB products, promotional products, sports and outdoor items, tools and hardware, travel and leisure.
Can you source a product that is not listed on the site?
Yes. As a Shenzhen-based gifts supply chain provider we can look for additional items with our supplier network. Send the product description, quantity, branding method and destination country to [email protected] and our team will follow up within one working day.
Logo, Artwork & OEM/ODM
Can you print our logo or company name on the products?
Yes. Logos and imprints can be applied by silk screen printing, heat transfer, embroidery, rubber patches, woven labels or other methods depending on the model. Our sales team confirms the right method and the minimum for your item within one working day at [email protected].
What is the minimum order for logo printing?
The published minimum order value is USD 1,000 per order. For logo printing the minimum can start from 100 pcs per item, depending on the product range; our sales team confirms the exact minimum for your model.
What is the minimum order for custom packaging?
Custom packaging minimums are confirmed per model by our sales team before artwork starts. Our sales team confirms the specification before artwork starts.
Shipping & Compliance
How do you ship orders?
We work with major shipping lines and forwarders and arrange full container load shipments and less than container load consolidation from Hong Kong and the major ports of mainland China. Email [email protected] with your destination and our team will confirm the options within one working day.
Do your products meet international standards?
Our QC team carries out production-line checks and pre-shipment inspection. We do not promise a specific certificate as a blanket statement; compliance documents are issued per model and per shipment. Send the model and destination country to [email protected] and our sales team will confirm the documents within one working day.
Orders & After-sales
How do I get a quotation?
Email [email protected] with the product or item code, quantity, logo method and destination country, or use the enquiry form on the website. Our sales team sends an exact quotation within one working day. Any price shown on a product page is indicative only and is not a quotation.
What is your warranty policy?
Warranty is 6 to 12 months depending on the product, with free replacement of unqualified items during the warranted period. Our after-sales team handles claims. Email [email protected] with the order details and our team will handle the claim within one working day.
Samples & Quick Answers
How can I get samples?
Samples are free when the total sample value is under USD 5, provided you have a DHL, UPS or other freight-collect account and cover the courier freight. If the total value is over USD 5, we ask you to pay for the samples and the courier freight. Email [email protected] to arrange it and we reply within one working day.
How can I get a price list or a quotation?
We do not publish a fixed price list. Email [email protected] with the product, quantity, logo method and destination country and our sales team will send an exact quotation within one working day.
Can we have our logo printed on the products or the package?
Yes. Send your artwork and model to [email protected] and our sales team will confirm the printing method, the minimum and the proof options within one working day.
How quickly do you answer enquiries?
We reply within one working day. Write to [email protected] and a sales specialist will stay with your order from quotation to delivery.